Saving plan patches selection failed. A problem has occurred on the server. Please retry or contact the service provider and provide the reference token - Error trying to Patch components in SDDC 5.2

Products

• VMware SDDC Manager

Issue/Introduction

• Bundles have been downloaded for patching the components - Particularly we are using OBTU for downloading the bundles. 
• Following the document  - Patching the Management and Workload Domains
• During the Patch selection or customization you are unable to confirm/validate/customize patches. You get the error - "A problem has occurred on the server. Please retry or contact the service provider and provide the reference token" as below -

Validate Selection Error - 

Confirm Patching Error - 

 

Environment

VMware Cloud Foundation 5.2.x

Cause

The manifest and compatibility files are missing in the SDDC manager. The OBTU in VCF 5.2 requires the manifest files to be in a predefined structure to locate and upload it correctly. Without this structure, the upload process fails, preventing the upgrade from continuing.
Note - Only the download of the files is insufficient and the files must be updated from the SDDC Manager appliance, using the Bundle Transfer Utility.

Resolution

Ensure to follow all the steps from the official document to use OBTU - 

Offline Download of VMware Cloud Foundation 5.2.x Upgrade Bundles

Offline Download of VMware Cloud Foundation 5.2.x Upgrade Bundles (VxRail)

If you are still seeing this error, run the below commands to upload the manifest, compatibility files and bundles - 

1. 1. Upload the manifest file.
      ./lcm-bundle-transfer-util --update --sourceManifestDirectory Manifest-Directory --sddcMgrFqdn FQDN --sddcMgrUser Username
      
      
   2. Upload the compatibility file.
       

      ./lcm-bundle-transfer-util --update --compatibilityMatrix --inputDirectory compatibility-file-directory --sddcMgrFqdn FQDN --sddcMgrUser Username

       
   3. Upload the HCL file.
       

      ./lcm-bundle-transfer-util --vsanHclUpload --inputDirectory hcl-file-path --sddcMgrFqdn sddc-manager-fqdn --sddcMgrUser user

       
   4. Upload the bundle directory.
       

      ./lcm-bundle-transfer-util --upload --bundleDirectory absolute-path-bundle-dir