attrib is not recognized as an internal or external command

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog
• CA Service Desk Manager

Issue/Introduction

SDM upgrade fails with the following error in the UI:

Creation of CDB failed

%TEMP%\casm\install.log shows the error below:

'attrib' is not recognized as an internal or external command

Environment

Service Management 17.x

Cause

Missing entries in the PATH environment variable

Resolution

1. Go to Environment Variables (via System Properties) > System Variables > Select Path > Edit > add:

C:\Windows\system32
C:\Windows
C:\Windows\System32\Wbem
C:\Windows\System32\WindowsPowerShell\v1.0\

2. Save Changes

3. Log out from Windows Session > Log in > Run the installer and upgrade SDM.

Additional Information

KB Article 387315 provides additional information on the CDB creation failure, including other possible causes.