createRequest method not working when using persid in type field

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Axis and CXF SDM WebServices fail when using the persid (crt:<ID>) in the type tag in the createRequest method.

It does work when the type is using the code ("I" or "R").

This issue breaks the SDM/SOI integration 

No error in NX_ROOT/jsrvr.log

Environment

Service Desk Manager 17.4 RU 2 and RU 3

Cause

This is a defect with SDM 17.4 RU 2 and RU3.

Resolution

The solution for this issue will be included in 17.4 RU4. 

There is a fix available for 17.4 RU3 to solve this issue. Please submit a case with Broadcom support to request this fix.