Axis and CXF SDM WebServices fail when using the persid (crt:<ID>) in the type tag in the createRequest method.
It does work when the type is using the code ("I" or "R").
This issue breaks the SDM/SOI integration
No error in NX_ROOT/jsrvr.log
Service Desk Manager 17.4 RU 2 and RU 3
This is a defect with SDM 17.4 RU 2 and RU3.
The solution for this issue will be included in 17.4 RU4.
There is a fix available for 17.4 RU3 to solve this issue. Please submit a case with Broadcom support to request this fix.