Intermittently unable to login to Service Point mobile app and getting error "Unable to connect to server".
Article ID: 383082
Updated On:
Products
CA Service Management - Service Desk Manager
Issue/Introduction
In the Service Point mobile app, the login is failing intermittently in both IOS and Android devices, getting an error "unable to connect to server".
In order to fix it need to restart the server.
Environment
CA Service Desk Manager 17.4
CA Service Point Mobile app 1.7.2
Resolution
The fix for this issue will be part of the next Service Point mobile app release.
Feedback
Yes
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