Unable to open Data aggregator dcdebug page in CA Performance Management (CAPM)

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Data Aggregator’s (DA) dcdebug page is not opening

 

Environment

CAPM 3.x
DX NetOps CAPM 20.2 or later

Cause

DA Services sometimes fails to respond to requests on 8581 port due to internal services issue.

Resolution

Try the following steps to resolve this:

1. Login to the command line of the DA machine
   
   
2. Stop DA services with below command
   
   service dadaemon stop
   
   
3. Backup the Apache-Karaf data folder. By default, this is located under:
   
   /opt/IMDataAggregator/apache-karaf-<VERSION>/data
   
   So, for example:

mv /opt/IMDataAggregator/apache-karaf-4.3.3/data /opt/IMDataAggregator/apache-karaf-4.3.3/data_old
   
   
4. Delete the data folder.
   
   rm –rf /opt/IMDataAggregator/apache-karaf-4.3.3/data
   
   
5. Start DA Services
   
   service dadaemon start
   
   
6. Wait for 10 to 15 mins and dcdebug page should open good.

Additional Information

If the problem still persists after running above commands or if you face any additional problems during above commands, please contact Broadcom Support.