Failed to get VMware Chargeback endpoint!! Looks Like Backend Extension Service not responding.

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

The Operations Manager plugin in vCD is returning the following error message:

Failed to get VMware Chargeback endpoint!! Looks Like Backend Extension Service not responding.

Environment

Aria Operations 8.x
Chargeback 8.x

Resolution

• Please take a snapshot of the Chargeback appliance and then follow the steps below:
• Download the vCD certificate using the web browser and save as a .pem file
• Copy this pem file to the tmp folder in the Chargeback appliance using Winscp or a similar utility.
• Run the following command: (Replace "vcd-cert.pem" with the name of the pem file you downloaded.)
  
  openssl x509 -in vcd-cert.pem -outform pem -outform der -out cert.cer
  
  
• Run the following command: (password: changeit)
  
  keytool -import -alias example -keystore '/usr/java/jre-vmware/lib/security/cacerts' -file cert.cer
  
  
• Rebooting the TA appliance after performing these steps is required.
• Once it is up, please configure the plugin again after clearing old backend extensions from vCD using API Explorer.