Failed to get VMware Chargeback endpoint!! Looks Like Backend Extension Service not responding.

Products

• VMware Aria Suite

Issue/Introduction

The Operations Manager plugin in vCD is returning the following error message:

Failed to get VMware Chargeback endpoint!! Looks Like Backend Extension Service not responding.

Note there is a very similar error but instead of 'Not Responding' it says 'Not Configured'. This is covered in The plugin for vRealize Operations Tenant App for vCloud Director fails to launch (87216) (vmware.com)

Environment

Aria Operations 8.x
Chargeback 8.x

Resolution

• Please take a snapshot of the Chargeback appliance and then follow the steps below:
• Download the vCD certificate using the web browser and save as a .pem file
• Copy this pem file to the tmp folder in the Chargeback appliance using Winscp or a similar utility.
• Run the following command: (Replace "vcd-cert.pem" with the name of the pem file you downloaded.)
  
  openssl x509 -in vcd-cert.pem -outform pem -outform der -out cert.cer
  
  
• Run the following command: (password: changeit)
  
  keytool -import -alias example -keystore '/usr/java/jre-vmware/lib/security/cacerts' -file cert.cer
  
  
• Rebooting the TA appliance after performing these steps is required.
• Once it is up, please configure the plugin again after clearing old backend extensions from vCD using API Explorer.