The image load on SSP appliance (ISG) fails with error 'Error: Image verification failed'
Article ID: 382912
Updated On:
Products
Issue/Introduction
The image load on SSP appliance fails with error 'Error: Image verification failed'
The image load is being attempted as below (Refer here )
<SSP_appliance_name>(config-images)# load https://downloadsapi.broadcom.com/utils/<generated code>/ProxySG_<SGOS>.bcsi
Progress: [################################] 100/100
Error: Image file verification failed
Environment
SSP(ISG) appliance hosting EdgeSWG/Content Analysis application hosts
Cause
The 'Image verification failed' error will be seen if the download link gets redirected to the login page. The SSP appliance (ISG) is unable to understand the login page and this results in an error.
This would happen if the download URL for bcsi image is generated and used after one hour since its generation in the load command for downloading the image on SSP appliance.
In the var/log/messages extracted from SSP appliance diagnostics , the following is seen
Oct 25 05:09:03 <SSP_appliance_name> cli_register.py[19845]: 2024-10-25 05:09:03,998:784055.730104 DEBUG:connectionpool.py:395:_make_request https://downloadsapi.broadcom.com:443 "GET /utils/<generated code>/ProxySG_<SGOS>.bcsi HTTP/1.1" 302 0
Oct 25 05:09:04 <SSP_appliance_name> cli_register.py[19845]: 2024-10-25 05:09:04,409:784467.504025 DEBUG:connectionpool.py:395:_make_request https://downloadsapi.broadcom.com:443 "GET /WebInterface/login.html?path=/utils/<generated code>/ProxySG_<SGOS>.bcsi HTTP/1.1" 200 15709
As a test, on attempting to open the image download link via the browser the following login page will appear instead of the image file getting downloaded as the download link gets redirected to a login page
Resolution
Once the download URL for BCIS image is generated from the symantec support download portal, this needs to be used within one hour of its generation to avoid getting redirected to login page
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