Insights field settings before and after Jasper and SDM integration

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

The following article describes the specific entries and values that exist for SDM following a successful Jasper Reports server integration (link)

The entries described assume JasperServer and SDM are separate servers, use all default settings, and that the standard install and integration procedure was followed (link)

Environment

Release 17.4 or higher
CA Service Desk Manager

Release 9.0 or higher
JasperReports Server

Resolution

Prior to an integration attempt, these are the entries in table l1admin_general_config, which controls the xFlow insights configuration, showing config_key and config_value.

config_key	config_value
"insights.context"	"jasperserver-pro"
"insights.domain"	"SDM-SERVER:9016"
"insights.hostname"	"SDM-SERVER"
"insights.insightserver.name"	"insightserver"
"insights.jasper.requestimeout"	"1200000"
"insights.jasper.theme"	"casm_jupiter"
"insights.protocol"	"http"

 

 

Following a successful integration run, these are the new entries that should appear

 

config_key	config_value
"insights.jasper.context"	"jasperserver-pro"
"insights.jasper.domain"	"JASPER-SERVER:8080"
"insights.jasper.hostname"	"JASPER-SERVER"
"insights.jasper.protocol"	"HTTP"
"insights.jasper.sso.orgid"	"casm_insights"

 

Additional Information

These settings are accessible in the SDM Classic UI, in the xFlow General settings under the Admin tab.

We do not recommend manually introducing the above values into  table l1admin_general_config as the Jasper/SDM integration process will update and add these entries and values.