VM experiences the error - DPM encountered an error from VMware while trying to get ChangeTracking information. Server - "Hostname of vCenter" ErrorCode - FileFaultFault

Products

• VMware vCenter Server

Issue/Introduction

VM used for Microsoft Azure Backup Server (MABS) and are experiencing the error below after Resetting Changed Block Tracking for VMware vSphere virtual machines

DPM encountered an error from VMware while trying to get ChangeTracking information. Server - "Hostname of vCenter" ErrorCode - FileFaultFault

Environment

VMware vSphere ESXi

Resolution

1. Check for lock on the VM as seen in the KB: Investigating virtual machine file locks on ESXi hosts.
2. Reset the CTK on VMware for the affected VMs as per KB: Resetting Changed Block Tracking for VMware vSphere virtual machines.
3. Check that independent disk isn't in place on VMware.
4. Stop protection for the affected VMs and reprotect with the Refresh button.
5. Run a CC for the affected VMs.

Additional Information

Investigating virtual machine file locks on ESXi hosts

Resetting Changed Block Tracking for VMware vSphere virtual machines