Task service status inactive after a while and Task server become unresponsive

Products

• Client Management Suite

Issue/Introduction

Task service status inactive after a while and Task server become unresponsive. Task service status shows installed Inactive on the console after a while and Symantec Management Agent  fail to register to task server. 

Environment

ITMS 8.7

Cause

Push install is running every hour on the Task server. 

Resolution

Try the following:

1.  Removing the Task server machine from the target .

Settings -> Agents \ Plugins -> Symantec Management Agent -> Settings -> Agent Install -> Scheduled Push to Computers and remove task server server machine from the target. 

2. Disabling Scheduled Push to Computers to stop the agent install and verify the Target filter used does not contain the Task Sever machine, 

Default Target :  "Windows Computers with no Symantec Management Agent Installed Target"