The default size of the Tomcat jsrvr.log of CA Service Desk Manager is 3 MB.
How to increase the size of this file to capture more vital information, as the entries gets over written after default file size limit reached?
CA Service Desk manager 12.9
CA Service Desk manager 14.1
Step 1 : Open the $NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\log4j.properties
$NX_ROOT : Install location of CA Service desk manager.
Step 2 : Edit log4j.appender.jsrvrboplog.MaxFileSize=3MB
Change it to log4j.appender.jsrvrboplog.MaxFileSize=250MB
Step 3: Restart Tomcat Service
pdm_tomcat_nxd -c stop
pdm_tomcat_nxd -c start
For instructions on changing jsrvr.log parameters for later releases of SDM (17.1 and higher) please review: