SDM: How to increase the size of Tomcat jsrvr.log to capture entries beyond the limit of 3 MB?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

The default size of the Tomcat jsrvr.log of CA Service Desk Manager is 3 MB.

How to increase the size of this file to capture more vital information, as the entries gets over written after default file size limit reached?

Environment

CA Service Desk manager 12.9
CA Service Desk manager 14.1

Resolution

Step 1 : Open the $NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\log4j.properties
              $NX_ROOT  :   Install location of CA Service desk manager.

Step 2 : Edit log4j.appender.jsrvrboplog.MaxFileSize=3MB
             Change it to log4j.appender.jsrvrboplog.MaxFileSize=250MB

Step 3: Restart Tomcat Service
            pdm_tomcat_nxd -c stop
            pdm_tomcat_nxd -c start

Additional Information

For instructions on changing jsrvr.log parameters for later releases of SDM (17.1 and higher) please review:
https://knowledge.broadcom.com/external/article?articleId=137240