For TKGs cluster, all related virtual services down on Avi with reason : Service Engine requires access to subnet <server network> in the network to reach server.
Article ID: 382733
Updated On:
Products
Issue/Introduction
Symptom:
For TKGs cluster, all related Virtual Services down on Avi with reason :
"Service Engine <se-name> requires access to subnet <server network> in the network to reach server. Unable to acquire IP address for network.
Environment
TKGs environment with NSX-T cloud on Avi.
Cause
The issue occurred after a power outage as the segment uuids changed for the server network. This needs to be updated to Avi via AKO. However, the cloud updates were failing with reason :
"Field check for tier1_lrs failed : Unique constraints tier1_lr_id has duplicated value"
Avi does not allow the configuration of same tier1_lr for multiple segments. Hence, the above error was seen.
As a result of the above, the SE was failing to acquire IP in required network.
Resolution
Workaround:
- Delete all virtual services for the related cloud.
- Delete the tier1_lrs in the cloud configuration on Avi.
- Following this, AKO will be able to update the cloud configuration on Avi with the appropriate tier1_lrs/segment_id. Accordingly, SE is able to acquire IP on the required network.
Fix:
This will be fixed with VC9 release
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