User cannot download mail attachment when the file name is in non-Latin characters using Symantec DLP version 16.0.2 RU2

Products

• Data Loss Prevention Network Monitor and Prevent for Email and Web

Issue/Introduction

After upgrade to Symantec DLP version 16.0.2 RU2, user can't download incident attachment when its filename is written using a non-Latin alphabet (i.e. Cyrillic, Chinese, Arabic etc.). 

If the filename is using a Latin alphabet, i.e. English, the user can download it with no error.

 

Environment

16.0.2 RU2

Cause

Related bug CRE-18122 - Unable to open an attachment that includes non-Latin characters from the Incident Snapshot page.

Resolution

• Fix for CRE-18122 - Unable to open an attachment that includes non-Latin characters from the Incident Snapshot page, is made available from 16.0.2 RU2 Server Hotfix 1.
• Applying 16.0.2 RU2 Server Hotfix 2 for Enforce and Detection Servers resolved this issue (which included this 16.0.2 RU2 HF1 server hotfix, rolled up into 16.0.2 RU2 HF2).
• Note: Suggest to apply latest server hotfix in 16.0.2 RU2 series at time of writing to include this 16.0.2 RU2 HF1 server fix.
• Review release notes taken from server hotfix zip file for instructions to apply server hotfix to enforce and detection servers.