Failed to install update: Streams pipe error

Products

• VMware Live Recovery

Issue/Introduction

Unable to update vSphere Replication appliance to a higher version. 

Clicking on INSTALL throws the error. 

ERROR
Operation Failed
Failed to install update: Streams pipe error.
Operation ID: 8a657afc-8fc9-4df8-8b26-169aa4f66c94
10/22/24, 3:35:03 PM -0400

Environment

vSphere Replication
VMware Live Site Recovery

Cause

Incomplete or corrupted download file due to loss of network packets during file transfer. 

Resolution

A checksum (also referred to as a hash) is an alphanumeric value that uniquely represents the contents of a file. Checksums are often used to verify the integrity of files downloaded from an external source, such as an installation file. 


Follow the steps below to validate the integrity of the downloaded ISO file on Windows by performing a checksum

You can perform this using Windows Command line or PowerShell. 

To access a command prompt using the Run command box: Open the Start menu or press the Windows key + R. Type cmd or cmd.exe in the Run command box. Press Enter.

1. Go to the folder containing the file whose MD5 checksum you would like to verify.

Command: Type cd followed by the path to the folder.

Tip: Drag and drop a folder from Windows Explorer to insert the path.

Type the command below:

certutil -hashfile <file> MD5

Replace <file> with the filename.

Tip: You can use the Tab key to have Windows complete the file name.

For example, to get the MD5 hash of VMware-vSphere_Replication-9.0.0-23690274 ISO file. 

certutil -hashfile VMware-vSphere_Replication-9.0.0-23690274 MD5

Press Enter.

Compare the resulting checksum to the Broadcom downloads page as seen in the screenshot here. 



If the MD5 hash is correct, you can proceed with the installation. If not, try downloading it again and verify the MD5 hash.