Tanzu Platform for Cloud Foundry on Windows - Nov 2024 Stemcell (2019.79) Issue Causing Stuck/Hung BOSH Deployments on Windows Diego Cells

Products

• VMware Tanzu Application Service for VMs
• VMware Tanzu Application Service
• VMware Tanzu Application Service

Issue/Introduction

There is a compatibilty issue between Tanzu Platform for Cloud Foundry on Windows, and Windows stemcell 2019.79. When encountered, Windows Diego Cells will hang indefinitely during a deployment on the `pre-start` phase, and the deployment will never succeed.

Environment

Affects customers using Tanzu Platform for Cloud Foundry on Windows, with Windows stemcell 2019.79.

Resolution

Until a fix is released, we recommend customers stay on the 2019.78 stemcell.

 

To recover a hung bosh deployment:

1. `bosh ssh` onto the Windows Diego Cell that is currently hanging on the pre-start job.
2. Use the `ps` command in powershell to find the stuck groot processes
3. Use the `kill` command in powershell to kill the stuck groot processes.
4. The deployment should go to a failed state, and allow you to redeploy with the 2019.78 stemcell.