IIS generates crash

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

The CA APM .NET agent is crashing repeatedly. I tried the following:

-Open the IntroscopeAgent.profile, set introscope.autoprobe.enable=false -Stop the Windows Perfmon collector service. -Restart IIS or the .NET instrumented application.

But when disabling the autoprobe, the agent stops reporting. The issue is related to permissions, which have been assigned to the CA APM folder for users, administrators, and a user used for the web layer. What other way can I ensure the necessary permissions are granted?

Resolution

We fixed the crash with the next steps:

• Use wilypermissions.exe to validate the permissions of the users.
• After that, add the users in performance monitor user properties.
• Finally, restartinh the IIS and validate users again with wilypermissions.exe

 

After doing that, the incident has not occurred again.