SEP 14.3 RU5 causes RDP and other systems to hang on Exchange Servers

Products

• Endpoint Security Complete

Issue/Introduction

With the SEP 14.3 RU5 client, RDP sessions and other remote access (VMWare console) become unresponsive when SEP is active on Exchange Servers

Cause

This is caused by a known issue with ccSetting driver, which is taking time to commit transactions.

Resolution

This issue is fixed in 14.3 RU8 or later.

To work around the issue, add the following exception to SEPM:

• File Exception
• Path: c:\windows\system32\smss.exe
• Check all protection options and set the scan type of all