Symantec Identity Manager Exploration fail Error LDAP: error code 12 - control unavailable in NamingContext

Products

• CA Identity Manager

Issue/Introduction

The Exploration fails with the Error below

LDAP: error code 12 - control unavailable in NamingContext

20240603:111723:TID=000d54:Explore   :E249:----:I: EXPLORE: ERROR=": ETA_E_0257<EXX>, Error listing Object objects: Connector Server Search failed: code 53 (UNWILLING_TO_PERFORM): failed on search operation: eTDB2DirectoryName=db2,eTNamespaceName=DB2 Server,dc=im,dc=etasa: JCS@xyz NOT IMPLEMENTED: JCS@im145test: JNDI: [LDAP: error code 12 - control unavailable in NamingContext] (ldaps://xyz:20411)"

Environment

IM 14.5 

Resolution

There is a fix for this issue which is included in 14.5.1 Cumulative Hotfix 1

Reference document link below.

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-5/Release-Notes/cumulative-hotfixes/14-5-1-cumulative-hotfix-1.html

Additional Information

Defect Ticket: DE605687