Symantec VIP Enterprise Gateway Self-Service Portal \ My VIP error codes

Products

• VIP Service

Issue/Introduction

LDAP connectivity issues when logging into the VIP SSP or My VIP through the VIP Enterprise Gateway IdP are displayed as numerical errors. 

Resolution

Error    Cause
-------------------
18870: Incorrect LDAP password
18505: User not found in LDAP or Not getting to LDAP
18474: invalid user
18475: Could not find LDAP object
18476: Firewall or security policy is blocking the MyVIP\SSP request. Can also happen when username is valid but password\credential is invalid.
18478: Could not bind to the directory server.
18530: error code is for an invalid radius request.
19428: LDAP timeout