CA Asset Portfolio Management export does not send email

Products

• CA Service Management - Asset Portfolio Management

Issue/Introduction

When an user tries to export a list(for example, a list of assets), nothing happens and there is no email with the export sent to the user. 

ITAMExportService.log shows

2024-11-12 15:20:21,404 UTC [OnDm4] DEBUG CA.ExportProcessors.CSVwithHeaderExporter - CSVwithHeaderExporter In:   DataBase - CA.Common.Data.Connection.SqlDatabase,   ExportId - 1000121,   ExportName - DEFAULT ASSET SEARCH!1947169941,   ExportDesc - Export results for DEFAULT ASSET SEARCH,   FormletName - SearchAsset1000006!19471699411000060,   ContactUuid - System.Byte[],   ContactRole - 1000001,   Tenant - null,   TenantName - null,   Folder - null,   RetentionDays - 1,   WebServer - null,   WebServerLogon - null,   WebServerPassword - null,   WebServerPages - null,   WebServerUrlSMS - null,   SearchBatchSize - null,   ViewName - null,   ExportServiceEmailAddress - null,

Environment

CA Asset Portfolio Management 17.3 and higher

Resolution

Please check the email address of the user:

Login to APM as an administrator, the Directory-->Contact Search and search for the user and click on the last name of the search result of the user to bring up the contact detail and check the email address field.

If the email is not a valid one, or it is empty, change to the right one and click on Save button and then have the user try again.

If the email is already a valid one, please contact Broadcom Support.