Getting 'No Outstanding Requests' when doing a Librarian CCF 3 DISPLAY function

Products

• Librarian

Issue/Introduction

Opened 3 new Work Orders (WO) and Assigning them in CCF.  Went to option 3  DISPLAY -  Display Assigned Change Requests and get the following error:

No Outstanding Requests. 

 

Also tried to display the newly created WOs using CCF 8  REPORTS / 2 ASSIGNED, and get the same error:

No Outstanding Requests. 

 

However, when using CCF 8  REPORTS / 3 LOGOUT, can see members have been logged out to the new Work Orders so know that the WOs are still out there.  

 

Environment

Librarian  V4.4 

Cause

The CCF ADMIN menu option 8  CONVERSION table converts a TSO ID to a CCF ID which CCF then uses it in the selection criteria for reports and other requests.

When the Work Orders were created, the TSO ID of the manager was entered in the Manager field in the Work Order and not a CCF ID.

The converted ID did not match the ID specified in the WOs resulting in the error. 

 

Resolution

Delete the entries from the CCF ADMIN menu option 8  CONVERSION  - SYSUID CONVERSION TABLE