Receive browser error when launching the AdvantEDGE View UI

Products

• CA eHealth

Issue/Introduction

Issue:

Receive browser error when launching the AdvantEDGE View UI

 

Environment: 

eHealth 6.3.1.06

 

Cause:

Call "Service Availability" message error:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

--------------------------------------------------------------------------------

Apache/2.4.3 (Win32) mod_jk/1.2.37 Server at V320P006 Port 80

 

Resolution:

Reinstall AdvantEDGE View:

 

a) cd into the aview directory on the AdvantEDGE View CD:

on D:/CA_eHealth_63106_Windows2008_32bit\eHealth\aview

 

b) run the installation:

InstallAviewNT.exe

 

Installation message “Installing AdvantEDGE View for eHealth.”

 

c) Rrecycle eHealth Tomcat63 service

 

Additional Information:

As reference see the old Document ID: TEC515123

Environment

Release:
Component: EHAVEW