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Issue/Introduction
You need to look at a customers advanced settings. attached is a script that will export all available server settings from the database.
Cause
A good usage for this is to dump the customers server advanced settings, and then dump the settings from your lab.
You can then do a side by side comparison to see what they have messed with that may be causing issues.
note: the order of the settings can be different and the values can be different depending on the types of detection enabled.
There fore it will simplify things to import this into Excel, and sort by the variable name.
Resolution
Modify and run the attached script
Additional Information
You will need to edit the script and change 'Endpoint Server' to the friendly name of the detection server