How to search for and find requests with status is 'Pending Approval'?

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Introduction/Summary: 

How to search for and find requests with status is 'Pending Approval'?

 

Background:  

Our asset manager often needs to take ownership of open requests and approve them when the manager is not around.

So far, she needs to ask them for request numbers to search as her open queue only shows her requests. 

How can we search for all open/pending requests so she can take ownership?

 

Environment:  

CA Service Catalog r14.1 on Windows.

 

Instructions: 

1.  Login to the CA Service Catalog-UI

2.  Go to Home/Requests

3a. Open the ‘Advanced’ link in a ‘request Lookup’ page.

E.g. Hover over 'My Requests' in the top-right corner and select 'Find Requests' or click ‘Advanced’ in the ‘request Lookup’ section on the page:

 

<Please see attached file for image>

 

4a. On the 'Advanced Search' window, click on the spy-glass icon at the left of the vertical blue line in the 'search-pane' of the window.

<Please see attached file for image>

 

4b. In the dropdown of the 'Request ID' field, select 'Request Current Status'

<Please see attached file for image>

 

4c. Keep the 'operator' field as it is ('Equals')

4d. In the dropdown of the 'Approval Done' field, select 'Pending Approval'

<Please see attached file for image>

 

5.  Hit the search button

This will show the requests per your wishes:

<Please see attached file for image>

 

 

 

Environment

Release: CASVCT99000-14.1-Service Catalog
Component: