Introduction/Summary:
How to search for and find requests with status is 'Pending Approval'?
Background:
Our asset manager often needs to take ownership of open requests and approve them when the manager is not around.
So far, she needs to ask them for request numbers to search as her open queue only shows her requests.
How can we search for all open/pending requests so she can take ownership?
Environment:
CA Service Catalog r14.1 on Windows.
Instructions:
1. Login to the CA Service Catalog-UI
2. Go to Home/Requests
3a. Open the ‘Advanced’ link in a ‘request Lookup’ page.
E.g. Hover over 'My Requests' in the top-right corner and select 'Find Requests' or click ‘Advanced’ in the ‘request Lookup’ section on the page:
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4a. On the 'Advanced Search' window, click on the spy-glass icon at the left of the vertical blue line in the 'search-pane' of the window.
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4b. In the dropdown of the 'Request ID' field, select 'Request Current Status'
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4c. Keep the 'operator' field as it is ('Equals')
4d. In the dropdown of the 'Approval Done' field, select 'Pending Approval'
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5. Hit the search button
This will show the requests per your wishes:
<Please see attached file for image>