Symantec Endpoint Security Manager generates backup in non-English language even after changing the language of the Operating System to English

Products

• Endpoint Protection

Issue/Introduction

Symantec Endpoint Security Manager(SEPM) was installed with O.S language set to Korean.

This installs SEPM in two languages KR and EN. 

The O.S language was then changed to English language.

However when generating the backup from SEPM Console, the backup was still generated in Korean language

 

Steps to generate the backup:

1. To back up the database and logs from within the console
2. On the console, click Admin > Servers.
3. Under Servers, click Local Site (My Site) > SQLEXPRESSSYMC (as of 14.3 RU1) or localhost.
4. Under Tasks, click Back Up Database Now.
5. In the Back Up Database dialog box, optionally check Backup logs, and then click Yes.
6. Click OK.
7. Click Close.

Cause

System locale language settings were not configured correctly after changing the O.S Language to English.

Resolution

Steps to override locale at server side:

1. Stop SEPM services
2. Open regedit
3. Go to HKLM\System\CurrentControlSet\Services\semsrv\Parameters
4. Add JVM option as per count in the environment with next incremental number:
   

    Example:
   JVM Option Number 25  :   -Duser.language=en
   JVM Option Number 26  :   -Duser.country=US
5. Increment the "JVM Option Count" in decimal
    Note: As two JVM options are added we need to increment the Option count by 2 as highlighted, else it will not take into effect.
6. Start SEPM services
7. Login to SEPM and start new backup