Not receiving custom ASM reports

Products

• CA App Synthetic Monitor

Issue/Introduction

ASM Custom reports are being generated but not being emailed out to recipients. 

Resolution

The issue was on the ASM backend servers.

One of the report had caused the reporting mechanism to become stuck. The reporting mechanism was made unstuck. After this reporting started to work good.
 
Note: Restarted UDR on both app servers.

A permanent hotfix was deployed for two issues :

1) Fix the custom reporting issue for country-aggregated charts with pagination, i.e. with more than 10 countries in the result.) 

2) The country- and continent-aggregated charts will not show columns without data (i.e. sparse results).