No Telemetry data via REST for Portal or Spectrum

Products

• Network Observability
• CA Performance Management

Issue/Introduction

To obtain telemetry data via REST you can issue the following curl commands - change the http/https and ports accordingly:

url -skv -u <specUser> https://<OCHostName>:443/spectrum/restful/telemetry/usageTelemetry
curl -skv -u <DAUser> https://<DAHostName>:8582/genericWS/usagetelemetry

All configuration looks fine but we do not get the response:

"no telemetry data available"

 

Environment

Any supported Dx NetOps Performance Management 

Resolution

1. Make sure the 'Company Domain' parameter in the FQDN does not contain spaces or a typo

2. Test telemetry sources manually:

We should see if you can reach the following endpoints from Portal to Spectrum and Data Aggregator (VNA should be included in below responses)

curl -skv -u <specUser> https://<OCHostName>:443/spectrum/restful/telemetry/usageTelemetry
curl -skv -u <DAUser> https://<DAHostName>:8582/genericWS/usagetelemetry

3. Did you wait at least 24h ?

Data is collected every 24h starting after the Portal start/restart.
Restart Portal to trigger a collection if needed.

 

Additional Information

If the Tenant name contains an apostrophe then the DA query will fail if you are running Netops 24.3.2 or below. You will need to upgrade to NetOps 24.3.3 or above.