Remote Diagnostics page not opening for a edge

Products

• VMware VeloCloud SD-WAN

Issue/Introduction

Remote diagnostics is not opening for a edge. Websocket API call shows "Enterprise Websocket connection limit exceeded"

Environment

SD-WAN Orchestrator

Version affected - Any version

Cause

The issue happened since the per edge websocket limit was reached. It is by default 10. It is configured in VCO system properties

 

Below command output shows the current count and we saw that it has reached 10

Resolution

Step  to identify the issue :

Run below command to get the count. Replace <put edge logical id> with edge logical id of affected edge. We need to run it from VCO CLI.

 

redis-cli del RemDiagWsEdgeLimitKey:<put edge logical id here>

 

Step to fix the the issue :-

Run below command to delete the existing key. We need to run it from VCO CLI.

 

redis-cli del RemDiagWsEdgeLimitKey:<put edge logical id here>