Case Insensitive Userids in Service Catalog

Products

• CA Service Catalog

Issue/Introduction

With soap calls coming into Service Catalog from ITPAM, there were a few userids with the first character in upper case, so those soap calls were failing.

 

Environment

Service Catalog 17.x

Resolution

On the Administration -> Configuration -> User Defaults tab, changing the setting of "User Id is case-insensitive at login" from "No" to "Yes" resolved the problem.  The change should take effect immediately.  Restart of Service Catalog is not required.