Release Automation Execution Server Unreachable

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Article ID: 38195

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Updated On:

Products

CA Release Automation - Release Operations Center (Nolio) CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

PROBLEM:

In ASAP the Execution Server is showing as unreachable. When logging into the Execution Server, it shows nolio server service as running, but we see the following errors in the ActiveMQ log (active_mq_nes.log).

[LevelDB IOException handler.] ERROR (org.apache.activemq.store.leveldb.LevelDBPersistenceAdapter:96) - Could not stop service: LevelDB[C:\Program Files\CA\ReleaseAutomationServer\activemq-data\nes\LevelDB]. Reason: org.iq80.leveldb.impl.DbImpl$BackgroundProcessingException: java.lang.RuntimeException: Could not open table 46 

org.iq80.leveldb.impl.DbImpl$BackgroundProcessingException: java.lang.RuntimeException: Could not open table 46 

at org.iq80.leveldb.impl.DbImpl.checkBackgroundException(DbImpl.java:411) 

at org.iq80.leveldb.impl.DbImpl.writeInternal(DbImpl.java:664) 

 

ENVIRONMENT:

Release Automation Execution Server version 5.x and 5.5.x

 

RESOLUTION:

If you are using Release Automation version 5.5.2 build 239 or higher, please perform the following steps on the Release Automation Management Server (NAC):

1. Login to Server 

2. Stop the services in the following sequence 

       "Nolio Release Automation Server Watchdog" 

       "Nolio Release Automation Server" 

3. Create a copy of <RAHome>/webapps/datamanagement/WEB-INF/numeric.properties

4. Open the numeric.properties file and add the following line to the end of the file:

    broker.restart_connection_interval=240000

5. Save and close the file.

6. Start the services in the following sequence 

        "Nolio Release Automation Server

        "Nolio Release Automation Server Watchdog

 

If you are using lower version and can't upgrade in the nearest future, please contact CA RA Support team for a suitable workaround.

Environment

Release:
Component: RAEXS