Unable to generate any report under Investigator.

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Article ID: 38190

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

 Issue:
 Unable to generate any report and receiving the following error under the MOM log:

 [ERROR] [PO:main Mailman 3] [Manager.MessageService] Exception: java.awt.AWTError: Can't connect to X11 window server using ':0.0' as the value of the DISPLAY  variable. calling method: com.wily.isengard.messageprimitives.service.MessageServiceCallMessage: {com.wily.reporting.common.IReportService.fillSmartReport, v1,  [key: 8093513418415660164, po: Workstation_51.client_main, SmartReportsTemplate[com.wily.introscope.util.LocalizedStringMap, {null=Relatório E-Social}]]}

 Cause:

 Missing configuration under Introscope_Enterprise_Manager.lax file from all MOM and Collectors, often happens when upgrading the Introscope.


 Environment:  
 Introscope from 9.5x to current (10.1 as of this writing)
 


 Workaround:
 In the Introscope_Enterprise_Manager.lax file on all MOM and Collectors, set as true the below properties and restart.

 -Djava.awt.headless=true

 e.g. 
 lax.nl.java.option.additional=-Xms1024m -Xmx1024m -Djava.awt.headless=true -Dmail.mime.charset=UTF-8 -Dorg.owasp.esapi.resources=./config/esapi - XX:+UseConcMarkSweepGC -XX:+UseParNewGC -Xss512k

Environment

Release: CEMUGD00200-10.1-Introscope to CA Application-Performance Management-Upgrade Mai
Component: