EEM External Failover

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager
• CA Process Automation Base
• CA Service Catalog

Issue/Introduction

EEM can be configured to use internal or external failover

Does CA Service Desk Manager support EEM with external failover?

Environment

CA Service Desk Manager 17.x

All Supported EEM versions

Resolution

Currently CA SDM only supports internal EEM failover.

If external EEM failover is a requirement, this will need to be submitted as an enhancement request.