quenetd.exe Windows functionality not present message

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Article ID: 38185

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Updated On:

Products

CA Automation Point

Issue/Introduction

Issue :

After reboot in event viewer you find : 

Application ("C:\Program Files (x86)\CA\CA_APPSW\quenetd.exe") (PID: 0x648) is using Windows functionality that is not present in this release of Windows. For obtaining an updated version of the application, please contact the application vendor. The technical information that needs to be conveyed to the application vendor is this: "An RPC method has been called on a connectionless protocol sequence ncadg_ip_udp. Usage and support of this protocol sequence has been deprecated for this release of Windows. For information on the deprecation process, please see http://go.microsoft.com/fwlink/?LinkId=36415." User Action Contact the application vendor for updated version of the application. 

Environment :

Windows Server 2008/2012
CA Automation Point 11.2, 11.3, 11.4 and 11.5

Cause :

This message should not cause any problems. Basically, CCI is trying to use RPC method for communication and, when this fails, it goes back to using TCP. This message usually occurs when NSM setting "Transport protocols" is set to ALL.

Resolution :

Go into Windows Control Panel, System, Advanced System Settings (at the left in the screen) and then go to Environment Environments.

Here you can also add the QUEPROTOCOLS and value TCP.

 

Environment

Release: AP327020100-11.5-Automation Point-3270/5250 Interface Option
Component: