Performance Against Service Level Targets
Article ID: 381821
Updated On:
Products
Email Security.cloud
Issue/Introduction
You are looking for Email Security.Cloud metrics for service availablity
Resolution
| Metric | Target | Apr-24 | May-24 | Jun-24 | Jul-24 | Aug-24 | Sep-24 |
| AS efficacy | > 99% | 99.999535% | 99.999316% | 99.999343% | 99.999438% | 99.999508% | 99.999164% |
| AS accuracy | < 0.0003% | 0.000006% | 0.000005% | 0.000005% | 0.000004% | 0.000004% | 0.000004% |
| AV accuracy | < 0.0001% | 0.000003% | 0.000005% | 0.000003% | 0.000004% | 0.000004% | 0.000003% |
| Global Avail. | 99.999% | 100% | 100% | 100% | 100% | 100% | 100% |
| Regional Avail. EMEA | 99.999% | 100% | 100% | 100% | 100% | 100% | 100% |
| Regional Avail. NAM/APJ | 99.999% | 100% | 100% | 100% | 100% | 100% | 100% |
| Metric | Target | Oct-24 | Nov-24 | Dec-24 | Jan-25 | Feb-25 | Mar-25 |
| AS efficacy | > 99% | 99.999179% | 99.999387% | 99.999084% | 99.999185% | 99.999213% | 99.999407% |
| AS accuracy | < 0.0003% | 0.000004% | 0.000004% | 0.000003% | 0.000003% | 0.000004% | 0.000005% |
| AV accuracy | < 0.0001% | 0.000003% | 0.000004% | 0.000004% | 0.000005% | 0.000004% | 0.000005% |
| Global Avail. | 99.999% | 100% | 100% | 100% | 100% | 100% | 100% |
| Regional Avail. EMEA | 99.999% | 100% | 100% | 100% | 100% | 100% | 100% |
| Regional Avail. NAM/APJ | 99.999% | 100% | 100% | 100% | 100% | 100% | 100% |
Definitions:
AS efficacy: Anti-Spam Capture Rate
AS accuracy: Anti-Spam False Positive Capture Rate
AV accuracy: Anti-virus/Malware False Positive Capture Rate
Avail.: Availability
Timeframes:
We expect to have the monthly values updated by the 3rd week of the following month in relation to the prior month. For example, the values for March are expected by the 3rd week of April. Although in some circumstances, the timeframe may slip.
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