ehealth installation error while providing oracle update

Article Id: 38181

Status: Published

Updated On: 14-02-2018 07:36

Legacy Id: TEC1495048

Products:

EHEALTH - MISC CA eHealth Performance Management - Data Polling CA eHealth Performance Management - Usage and Administration DEVELOPER PROG REMOTE POLLER

Issue/Introduction:

Issue:

Unable to complete ehealth installation while providing Oracle update file (11.2.0.4).

Error: Oracle update is the not the required 11.2.0.4.0 EH2 or later

Environment:

eHealth 6.3.2.10 on windows 2008

Cause:

PACKAGE_OOB_VER=11.2.0.4.0 EH1 line in PACKAGE.txt file of extracted oracle_update folder.

Resolution:

1. We need to edit PACKAGE_OOB_VER=11.2.0.4.0 EH1 to PACKAGE_OOB_VER=11.2.0.4.0 EH2

2. Open the extracted oracle_update folder

3. Open the PACKAGE.txt file and verify the line PACKAGE_OOB_VER=11.2.0.4.0 EH1

4. Change it to PACKAGE_OOB_VER=11.2.0.4.0 EH2 and save the file.

5. Start the installation again.

Environment:

Release:
Component: EHINST