Error 'ssh connect: Timeout connecting to <asset_IP>' when running an agentless CCS data collection job on Linux assets
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Article ID: 381801
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Updated On:
Products
Control Compliance Suite Standards ServerControl Compliance SuiteControl Compliance Suite Standards Module
Issue/Introduction
Control Compliance Suite (CCS)
When running an agentless data collection or CER (Collection-Evaluation-Reporting) job, the job fails with the following error reported in the CCS Console.
ssh connect: Timeout connecting to <asset_IP>
Environment
CCS 12.6.X
CCS 12.7.0
Resolution
The error message 'ssh connect: Timeout connecting to <Asset IP>' can be caused by a few reasons:
The asset server is offline or not available at the time of the job run.
Firewall blocking connection between manager and asset (could also be the local server firewall blocking connection, i.e. IPTables or NFTables for newer RHEL servers).
Job is routed from a CCS manager that does not have connection to the asset.