Provide files for CA Support to test conversion to r12 of CA 7

Article Id: 38174

Status: Published

Updated On: 14-02-2018 07:36

Legacy Id: TEC1069714

Products:

CA Workload Automation CA 7 Edition

Issue/Introduction:

Question:
What files are needed for CA Support to test the conversion of CA 7 r12.0 with the new CA Datacom/AD database?

Answer:
After opening a new case in CA Support Online, please terse and FTP the following files to:
sftp://supportftp.ca.com/nnnnnnn/xxxxxxxx/files_from_customer (with nnnnnnn being your site id (with leading zeros) and xxxxxxxx being the case number (with leading zeros):

ARF backup file
VRM backup file
SASSBK00 output file
QDMP file

Install job AL2DCB20 in CAL2JCL can be used to obtain the first three files and the QDMP file is created by a DMPQ type shutdown of CA 7 r11.3.

Environment:

Release:
Component: 7