Provide files for CA Support to test conversion to r12 of CA 7

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Article ID: 38174

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Updated On:

Products

CA Workload Automation CA 7 Edition CA-7 JOB MGMT CA 7 Workload Automation

Issue/Introduction

Question: 
What files are needed for CA Support to test the conversion of CA 7 r12.0 with the new CA Datacom/AD database?

Answer:
After opening a new case in CA Support Online, please terse and FTP the following files to: 
sftp://supportftp.ca.com/nnnnnnn/xxxxxxxx/files_from_customer (with nnnnnnn being your site id (with leading zeros) and xxxxxxxx being the case number (with leading zeros):

ARF backup file
VRM backup file
SASSBK00 output file
QDMP file


Install job AL2DCB20 in CAL2JCL can be used to obtain the first three files and the QDMP file is created by a DMPQ type shutdown of CA 7 r11.3.

Environment

Release:
Component: 7