Text copied with formatting get pasted with special characters on MUX fields of large string data type

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

​In MUX while copying the data from somewhere with formatting (jasper report​ or PPT) and pasting it on large string type fields, it is ​getting pasted with special characters. The special characters existing in the data the backend processes are not triggering on particular objects. 

   

Steps to Reproduce:

1. Create any custom attributes under Status Report object of Data Type String with size of 2000 chars
2. Add the newly created attribute on the Status Report configuration
3. Copy the value from PPT with text formatting
4. The text is pasted with special characters, and these characters get saved in the DB causing some of the process on those objects failed.

Expected Results: The special characters should be replaced/skipped or handled and text should be sanitized before saving. 

Actual Results: The text pasted with special characters. 

Environment

Component: Clarity

Release: 16.2.x

Cause

DE156115 

Resolution

Workaround: Paste the text in an editor or application(VS code, Browser address bar) that replaces/sanitized the non-supported characters and copy the text from that application to Clarity.

DE156115 is fixed in 16.3.1 (Targeted to be GA by February 2025) and also backported to 16.2.3 patch 2  (Targeted to be GA by End of December 2024)