Unable to poll devices.

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Article ID: 38166

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Issue/Problem/Symptoms: 

Devices are not showing with SNMP naming in NFA and when trying to do a discovery of the device via Administration > Enable Interfaces it complains that a profile cannot be found.

Environment:  

Network Flow Analysis 9.3

Windows 2008/2012

Cause: 

The CA NFA DNS/SNMP Proxies service fails to start on the NFA Harvester machine due to a port conflict.

Resolution/Workaround:

  • On each harvester where the CA NFA DNS/SNMP Proxies service fails to start drop to a command line and execute the following command:

    mysql poller -e "update settings set value = '8089' where name='SnmpProxyPort';"
  • Start the CA NFA DNS/SNMP Proxies service
  • Perform the Discovery of the device via Administration > Enable Interfaces

 

 

Environment

Release: RAIB1H99000-9.3-Network Flow Analysis-Interface Bundle-Hardware
Component: