NSX Manager Hostname/IP is unreachable.
/var/log/arkin/saasservice/saasservice.STDOUT-2024-11-04-17.14.46.log.error:2024-11-05T19:17:32.433Z INFO vnera.SaasListener.ServiceThriftListener_ServiceImpl dw-265660 - POST /resttosaasservlet sendMessageToCollector:6199 wait over for collector msgType UPDATE_DATA_PROVIDER_CONFIGURATION requestId 7ae9f7c4-###-4aa7-####-f900###6c72a for collector 18895:IDGS5V##########1SIKMPZTIC:saastocollectorservlet
/var/log/arkin/saasservice/saasservice.STDOUT-2024-11-04-17.14.46.log.error:2024-11-05T19:17:32.434Z ERROR vnera.SaasListener.ServiceThriftListener_ServiceImpl dw-265660 - POST /resttosaasservlet sendMessageToCollector:6220 Request timed out and no response received in timeout (40 Sec) window. Host could be unreachable or request is taking too long. customerId 18895 collectorId IDGS5V##########1SIKMPZTIC msgType UPDATE_DATA_PROVIDER_CONFIGURATION requestId 7ae9f7c4-###-4aa7-####-f900###6c72a
/var/log/arkin/saasservice/saasservice.STDOUT-2024-11-04-17.14.46.log.error:2024-11-05T19:17:32.434Z INFO vnera.SaasListener.ServiceThriftListener_ServiceImpl dw-265660 - POST /resttosaasservlet removeFromIssuedRequest:5770 removing request 7ae9f7c4-###-4aa7-####-f900###6c72a
VMware vRealize Network Insight 6.8
VMware vRealize Network Insight 6.9
Aria Operations for Networks 6.10.0
Aria Operations for Networks 6.11.0
Aria Operations for Networks 6.12.0
Aria Operations for Networks 6.12.1
Aria Operations for Networks 6.13.0
Aria Operations for Networks 6.14.0
This issue is seen due of latency between collector and datasource and/ or between collector and platform appliances.
The recommended network latency between platform and collector VMs for optimal performance is up to 150ms. The system performance might degrade beyond this limit.
To workaround this default timeout window for SaaS service can be re-configured to see if this helps for completion of add data sources and for the next steps if this workaround doe snot helps.
Please open a support case with Broadcom Support and refer to this KB article. For more information, see Creating and managing Broadcom support cases.