Searching for user names in Cloud SWG Portal are case sensitive

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Searching for user names in Cloud SWG Portal are case sensitive not case insensitive which makes finding user accounts more difficult

Environment

Cloud SWG portal 

under

Account Configuration--->Administrators & Access Control-->Administrators--->Admins and Users--->Search box on right side of screen with magnifiying glass

Cause

Product defect was discoverd in Cloud SWG Portal user accounts searches where sometimes it was case sensitive.

Resolution

Engineering has fixed the issue and username searches in Cloud SWG Portal can now can be performed regardless of case. (Upper or Lower case)  The Cloud SWG Portal update has been deployed with fix for this issue.

Additional Information

Searches in Cloud SWG portal work even though it was case sensitive.  

Example:

Searches for administrator names in the Cloud SWG Portal are case sensitive.  For example, if there is a user "Bob Smith"/"[email protected]", a search for "bob" does not return a match but if you search for "Bob" it will return.