Resolving the My Account Display Issue in Identity Portal Version 14.5.1

Products

• CA Identity Suite

Issue/Introduction

After upgrading to Identity Portal version 14.5.1, users experience an issue where the "My Account" tab within "My Profile" does not display user accounts on the first access. This requires navigating to "Access -> Request for Self" before returning to "My Profile" to view the 
accounts.

Environment

Identity Portal Version: 14.5.1

Cause

The issue emerged following the upgrade from version 14.5 GA to 14.5.1, where certain UI elements fail to load correctly on initial access due to changes in the software's interaction with the user interface.

Resolution

A hotfix (HF) has been developed by the Engineering team to address this issue. It is crucial to apply this hotfix over the 14.5.1 Cumulative Hotfix 1 (CHF1).

Steps to Resolve:

1. Verify Current Version:

   • Ensure your Identity Portal is running on version 14.5.1.

2. Prepare for Hotfix Installation:

   • Backup your current configuration and data as a precautionary measure before applying any updates or hotfixes.

3. Download and Install 14.5.1 CHF1:

   • Access the support site and download the 14.5.1 Cumulative Hotfix 1.
   • Follow the provided installation instructions to apply CHF1 to your existing 14.5.1 setup.

4. Apply the New Hotfix:

   • Obtain the hotfix  HF_IP-14.5.1-20241104121153-DE619393.tgz.gpg from Broadcom Support opening a Support case to request. .
   • Follow the installation guidelines provided with the hotfix to ensure it is applied correctly over 14.5.1 CHF1.

5. Verification:

   • Once the hotfix is applied, verify the issue by accessing the "My Profile" section in the Identity Portal.
   • Ensure that the "My Account" tab displays accounts correctly on the first access without additional navigation.

Additional Information

Recommendation:

• Customers are advised to implement this hotfix in their production environment only after applying 14.5.1 CHF1 to avoid recurring issues.