NFA Trap Events not translated in NPC Events View.

Article Id: 38153

Status: Published

Updated On: 14-02-2018 07:36

Legacy Id: TEC1407117

Products:

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction:

Problem:

When sending NFA 9.1.x and newer Trap Events to NPC/EM they are showing up with a Category of "Unknown". Also the Description will show up like "NQreporter_MIB.reporter0.1.0.3 Trap" instead of having the correct description.

Environment:

NFA 9.1 and later

Any version of NPC/Event Manager

Resolution:

1) Download the .zip file from the FTP link below to your NPC server:

ftp://ftp.ca.com/pub/netqos/product_patches/EM/NFA_MIB_EM_Rules_164284.zip

2) Extract the zip file.

Copy the .xml files to the locations below:

NetQoSEventRules.xml -> \NetQos\EventManager\EventManagerWS
NetQoSTrapRules.xml -> \NetQos\EventManager\EventManagerService

3) Copy the Reporter.mib file to the directory below:

\NetQoS\EventManager\bin

4) Open a command prompt and change directory to:

\NetQoS\EventManager\bin

Then run the command below to import the updated NFA mib:

mibtodb Reporter.mib

5) Recycle the NetQos Mysql51 service on the NPC/Event Manager server and wait for some time for new traps to come in from NFA, and the new trap events should now be translated properly.

**Note you should be at least NPC version 6.1.194 and Event Manager version 2.1.116 for the events to be displayed**

Additional Information:

TEC1806908- After configuring Alerts on the NFA Administration->Alerts page, I do not see any traps being sent by the Reaper Service on the Harvester

Environment:

Release: RAIB1H99000-9.3-Network Flow Analysis-Interface Bundle-Hardware
Component: