Error when try to use the Print PDF option on CAPC Web page

Article Id: 38151

Status: Published

Updated On: 14-02-2018 07:36

Legacy Id: TEC1233366

Products:

CA Infrastructure Management , CA Infrastructure Management , CA Performance Management - Usage and Administration , CA Performance Management - Data Polling

Issue/Introduction:

Problem:

Error when try to use the Print PDF option on CAPC Web page

Environment:

PM 2.6

Cause:

Messages:

HTTP ERROR 500

Problem accessing /pc/pdf/page. Reason:

For input string: "33,33"

Resolution:

Edit the /etc/sysconfig/i18n file and change the parameter LANG="en_US.utf8"

Reboot CAPC box

Additional Information:

See more information regards the LANG variable on site:

Configure UTF-8 Support

https://docops.ca.com/ca-performance-management/2-5/en/installing/prepare-to-install-performance-center

Note: This parameter should be the same in all boxes (CAPC,DA,DC and DR)

Environment:

Release:
Component: CAPRFC