Error "LDAP: error code 32" thrown when attempting to login in Cloud Director using LDAP

Products

• VMware Cloud Director

Issue/Introduction

• Cannot login into Cloud Director from Public Endpoint via LDAP server, and the session automatically logout
• The following error is seen in the vcloud-container-debug.log file: 

  Caused by: javax.naming.NameNotFoundException: [LDAP: error code 32 - 0000208D: NameErr: DSID-0310028C, problem 2001 (NO_OBJECT), data 0, best match of:

  'OU=<OU_NAME>,DC=<SUB_DOMAIN_NAME>,DC=<DOMAIN_NAME>,DC=com'

  ]; remaining name 'OU=<OU_NAME>,OU=<OU_NAME>,DC=<SUB_DOMAIN_NAME>,DC=<DOMAIN_NAME>,DC=com'

Environment

VMware Cloud Director 10.5.1.1

Cause

1. The specified group is in the wrong format and/or is an invalid LDAP object/entry

2. Group Directory is calling an object/entry that is no longer valid or specified in AD

3. An OrgVDC was recently removed and the corresponding Group in LDAP was still present

Resolution

to resolve the issue you will need to verify if the OU (group) does exist in the LDAP Group Directory.