This is what you must do to send a report and all associated records to CA Support
Release: CA Output Management Web Viewer 12.1
Step 1: Load the report back to the disk portion of the CA View database:
a. Place an 'L' next to the report in the Sel field online. Then submit the JCL that is automatically created.
b. Run a batch SARBCH job (JCL displayed below) to load the report back to the database called VIEW.SYSTEM1.