Restoring xFlow APPS folder from a different server

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager
• CA Service Catalog

Issue/Introduction

The following article describes the process to restore the xFlow APPS folder across disparate environments.  This may be used to re-create a given environment from an existing source.

Environment

Service Management 17.x

Resolution

1. Stop xFlow services in the target (support) environment
   
   
2. Rename APPS folder to something else (ie: APPS_default)
   
   
3. Place the APPS folder from customer environment into xFlow Home folder (ie: C:\Program Files\CA\xFlow)
   
   
4. In the restored APPS folder (C:\Program Files\CA\xFlow\APPS) remove the following:
   
   C:\Program Files\CA\xFlow\APPS\ServiceConfig.xml
   C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\conf\casm.conf.js and casm.conf.do-not-change.js
   
   If SSL is configured, remove the .txt file from each microservice folder C:\Program Files\CA\xFlow\APPS\Services\<incident-insights-collab-push-search>-microservice-17.0.479
   
   If Catalog is integrated, remove the USMcertfile.key and USMcertfile.pem files from C:\Program Files\CA\xFlow\APPS\Services\
   
   
5. Copy the files removed in step 4 from APPS_default to APPS folder
   
   
6. Start Services.

Additional Information

The above procedure should be tested in a non-prod instance, with all backups taken prior, before attempting in production