Progress-DataDirect-Connect64_for_ODBC_71 failing to install due to license key

Products

• VMware Tanzu Greenplum

Issue/Introduction

Customer was installing downloaded driver:
PROGRESS_DATADIRECT_CONNECT64_ODBC_7.1.6+7.16.445.HOTFIX_LINUX_64

DataDirect ODBC Drivers for VMware Greenplum

• The License Key WORKS in our lab and even works on fresh installations on the customer environment.
  Cent OS and RHEL release 8.8 work with no issue..

• Previous production installation on RHEL release 8.6 fails

• Removed the existing directories per the documentation and still it fails.

=============================================================================== Install Type ------------   Choose the type of installation you want to perform:   ->1- Evaluation Installation 2- OEM/Licensed Installation   ENTER THE NUMBER FOR YOUR CHOICE, OR PRESS <ENTER> TO ACCEPT THE DEFAULT:: 2 =============================================================================== License Information -------------------   Enter the Control #.   Enter space separated values for multiple Control #(s): 77C2BCC3-654834A9-7D40E9A1-B2507904-AECA5E1B53F4DC95   Internal Error: Error/Driver return code not found. Re-enter the Control #(s): 77C2BCC3-654834A9-7D40E9A1-B2507904-AECA5E1B53F4DC95   Internal Error: Error/Driver return code not found. ===============================================================================   Serial number : 1076681984 Key : 77C2BCC3-654834A9-7D40E9A1-B2507904-AECA5E1B53F4DC95

Environment

RHEL: 8.6
GPDB: 6.26.1
Package: PROGRESS_DATADIRECT_CONNECT64_ODBC_7.1.6+7.16.445.HOTFIX_LINUX_64

Cause

The cause has not yet been identified and Engineering continues to work with Progress to produce a fix

Resolution

Workaround as validated by Progress:

The same installer can be run on any other similar system then the installation directory packaged up and placed on the non-working system.