What is affecting the health of a service?

Products

• DX Operational Intelligence

Issue/Introduction

We have modeled a service in DX OI, which almost every day at dawn sees its health affected, but when we want to find out what is causing it we can't:

Resolution

Found that within the service hierarchy of <parent service> the child service named "VISITA" has a further child service called <child service> The <child service> service is experiencing issues because some devices have critical alarms related to it. This situation is causing the status of the parent service, <parent service> to be affected.

 

 TOOLBOX ==> VISITA ==> PROVISION DE SERVICIOS FIJO

 

below are the device details:

"uim.groups": [
                    "Application Discovery|Discovered Application Systems|Oracle",
                    "PRODUCCION|SERVICIOS|ToolBox|DB",
                    "Application Discovery|Setup Application Discovery|UNIX",
                    "<host>|Linux"
                ],

                "CorrelationId": "DD42560A55C310059290760B67A54E6D4",
                "NetworkAddress": "<ip>",
                "OtherMacAddrs": [
                    "<mac>"
                ],
                "OtherNetworkAddresses": [
                    "<ip>"
                ],
                Hostname: "<host>"