Action Item With Multiple Assignees

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

An Action Item is created that is assigned to multiple Resources for approval. Each Resource has their own Action Item assigned to them, but once one approves the Process can proceed.

Is it possible to remove the other assigned Action Items for the other Resources when one Resource approves their Action Item?

Environment

Any

Resolution

The other Action Items assigned to the other users will not get removed from the application, this is by design.

A possible alternative would be, instead of assigning to multiple Resources, the Action Item can be assigned to one Resource, and if the Resource doesn't approve within an allocated timeframe, the task can be cancelled, and the Process can have a second Action assigned to a backup Resource to approve.